What products does Super Utensil offer?
Super Utensil offers a wide selection of practical products for everyday living, including kitchen utensils, household essentials, storage solutions, DIY accessories, garden products, stationery, seasonal items and active-living accessories.
Where do you deliver?
We currently deliver to addresses within the United Kingdom only.
How long does delivery take?
Delivery is usually estimated at 1–3 business days after dispatch.
Business days are Monday to Friday, excluding UK public holidays. Delivery times are estimates and may occasionally be affected by courier delays, severe weather or other circumstances outside our control.
How much does delivery cost?
Any applicable delivery charge will be displayed at checkout before you complete your purchase.
The cost may depend on the products ordered, the delivery address and the available delivery service.
Will I receive tracking information?
Where tracking is available, we will send the tracking details to the email address used when placing the order.
Please allow some time for the courier’s tracking system to update after dispatch.
Can I change or cancel my order?
Please contact us as soon as possible at hello@superutensil.com.
We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after it has been processed or dispatched.
What should I do if I entered the wrong delivery address?
Contact us immediately at hello@superutensil.com.
We may be able to update the address before dispatch. However, changes may not be possible once the order has entered the fulfilment or delivery process.
What should I do if my order is delayed?
Please check the tracking information provided in your dispatch email.
If your order has not arrived within the expected delivery period, contact us with your order number. We will review the delivery information and contact the courier where appropriate.
What should I do if tracking shows my order as delivered?
Please check the delivery location, any nominated safe place, other members of your household, immediate neighbours and any delivery photograph or note provided by the courier.
If the parcel still cannot be located, contact us with your order number so that we can review the matter.
What is your return period?
You may request a return within 30 days of receiving your order.
The product must meet the eligibility requirements set out in our Return and Refund Policy. Your statutory rights under UK consumer law are not affected.
How do I request a return?
Email hello@superutensil.com before sending the product back.
Please include your order number, the product you wish to return and the reason for the return. Photographs should also be provided where the product is damaged, faulty or incorrect.
We will review your request and provide the appropriate return instructions.
What condition must a returned product be in?
For a change-of-mind return, the product should normally be:
- Unused
- In its original condition
- In its original packaging
- Complete with all included parts, accessories, tags and instructions
- Accompanied by proof of purchase
Different requirements may apply where a product is faulty, damaged, misdescribed or not fit for purpose.
Who pays for return postage?
For an eligible change-of-mind return, the customer is normally responsible for the return postage cost.
Where a product is faulty, damaged, incorrect or misdescribed, please contact us before returning it. We will review the issue and provide the appropriate instructions.
When will I receive my refund?
Once the returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.
Do you offer exchanges?
We do not currently offer direct exchanges.
The simplest option is to return the original product in accordance with our Return and Refund Policy and place a new order for the required item.
What should I do if my order arrives damaged, faulty or incorrect?
Contact us as soon as reasonably possible at hello@superutensil.com.
Please provide your order number, a description of the issue and clear photographs of the product and packaging. Keep the product and packaging while we review the matter.
We will assess the information and provide an appropriate resolution.
How can I ask a question about a product?
Email hello@superutensil.com and include the product name or a link to the relevant product page.
We recommend reviewing the full product description, dimensions and specifications before placing an order.
How can I contact Super Utensil?
For product, order, delivery or return enquiries, contact us using the following details:
Email: hello@superutensil.com
Telephone: 07915 618642
When contacting us about an existing order, please include your order number so that we can assist you efficiently.
Our Terms of Service, Privacy Policy, Shipping Policy and Return and Refund Policy are available through the links in the website footer.