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Terms of service

OVERVIEW

Welcome to Super Utensil Ltd. Throughout these Terms of Service, the terms "we," "us," and "our" refer to Super Utensil Ltd. We operate this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a secure and convenient shopping experience. Our store is powered by Shopify, which enables us to provide our e-commerce services.

These Terms of Service, together with any policies referenced herein, govern your access to and use of our Services and describe your rights and responsibilities as a customer.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including warranty disclaimers, limitations of liability, and dispute resolution.

By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you must not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you have reached the age of majority in your country or region of residence, or that you have obtained the necessary consent to allow any minor dependents to use the Services on devices you own or manage.

To access certain features of our Services, including placing orders, you may be required to provide personal information such as your name, email address, billing details, shipping address, and payment information. You agree that all information you provide is accurate, current, and complete, and that you have the legal right to provide such information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. You may not transfer, assign, sell, or otherwise permit another person to use your account.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to ensure that our product descriptions, images, specifications, and other information displayed on our website are accurate. However, colours, finishes, sizes, and product appearance may vary depending on your device, monitor settings, or photography.

We do not guarantee that products will appear exactly as shown on your screen or that they will meet every individual expectation.

All product descriptions, specifications, prices, and availability are subject to change without prior notice. We reserve the right to discontinue any product at any time and to limit product quantities available for purchase by any individual, region, or jurisdiction where permitted by law.

SECTION 3 – ORDERS

By placing an order through our website, you are making an offer to purchase our products. Super Utensil Ltd reserves the right to accept, reject, or cancel any order at our sole discretion.

An order is considered accepted only after payment has been successfully processed and we have confirmed your order. We recommend reviewing your order carefully before submitting it, as we may be unable to accommodate cancellation or modification requests once your order has been accepted.

If we are unable to fulfil your order, need to amend it, or choose to cancel it, we will notify you using the email address or telephone number provided during checkout.

Returns, exchanges, and refunds are governed by our Refund & Return Policy, which forms part of these Terms of Service.

You agree that all purchases made through our website are intended for your personal or household use only and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without prior notice. The price charged for your order will be the price shown at the time your order is placed and confirmed.

Unless otherwise stated, product prices do not include shipping charges, customs duties, import taxes, handling fees, or any other applicable charges, which will be displayed during checkout where applicable.

From time to time, we may offer promotions, discounts, or special offers that are subject to separate terms and conditions. Where any promotional terms conflict with these Terms of Service, the promotional terms will take precedence.

You agree to provide accurate, complete, and up-to-date billing and payment information for all purchases made through our website. You are responsible for ensuring that your payment details remain valid and current.

By submitting your payment information, you confirm that:

  • You are authorised to use the payment method provided.

  • The payment information supplied is accurate and complete.

  • Your payment provider will honour the transaction.

  • You agree to pay all applicable charges, including product prices, shipping costs, and any taxes or duties that may apply.

SECTION 5 – SHIPPING AND DELIVERY

We aim to dispatch all orders promptly; however, delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, severe weather, public holidays, or other events beyond our reasonable control.

Risk of loss and ownership of the products passes to you once your order has been handed over to the shipping carrier.

For detailed information regarding processing times, shipping methods, estimated delivery times, shipping charges, and international deliveries, please refer to our Shipping Policy, which forms part of these Terms of Service.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to trademarks, logos, brand names, text, product descriptions, images, graphics, videos, audio, product reviews, website design, layout, and other materials, is the property of Super Utensil Ltd, its licensors, or its affiliates and is protected by applicable copyright, trademark, and intellectual property laws.

These Terms of Service grant you a limited, non-exclusive, non-transferable right to access and use our Services solely for your personal and non-commercial use. You may not reproduce, copy, modify, distribute, republish, display, transmit, create derivative works from, or otherwise exploit any content from our Services without our prior written permission.

Nothing contained in these Terms grants you any ownership or licence rights in any intellectual property belonging to Super Utensil Ltd, Shopify, or any third party. Any unauthorised use of our intellectual property may result in legal action.

The names, logos, product names, service names, designs, and slogans of Super Utensil Ltd are trademarks of Super Utensil Ltd or its licensors. Shopify's name and logo are trademarks of Shopify Inc. All other trademarks displayed on our Services remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to tools or services offered by third-party providers. These tools are made available for your convenience, and we do not monitor, control, or endorse them.

You acknowledge and agree that any third-party tools are provided on an "as is" and "as available" basis without warranties, guarantees, or representations of any kind.

Your use of any optional third-party tools is entirely at your own risk. We encourage you to review the applicable terms, conditions, and privacy policies of the relevant third-party provider before using such tools.

We may introduce additional tools, services, or features in the future. Unless otherwise stated, such new features will also be governed by these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites, services, or content that are not owned or controlled by Super Utensil Ltd.

We do not monitor, review, or guarantee the accuracy, security, or reliability of any third-party websites or their content. Accessing such websites is entirely at your own risk.

We are not responsible for any loss, damage, or issues arising from your use of third-party websites, products, or services. Before making any purchase or providing personal information to a third party, we recommend reviewing their terms, conditions, and privacy policies.

Any questions, complaints, or claims relating to third-party products or services should be directed to the relevant third-party provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

Although Shopify provides the technology that powers our store, all purchases, sales, customer service, returns, refunds, warranties, and contractual obligations are solely between you and Super Utensil Ltd.

By using our Services, you acknowledge and agree that Shopify is not responsible for any products sold through our store or for any disputes, losses, damages, or claims arising from your purchases. To the fullest extent permitted by law, you release Shopify and its affiliates from any liability relating to transactions conducted with Super Utensil Ltd.

SECTION 10 – PRIVACY POLICY

Your privacy is important to us. All personal information collected through our Services is handled in accordance with our Privacy Policy, which forms part of these Terms of Service.

By using our Services, you acknowledge that you have read, understood, and agreed to our Privacy Policy.

Because our store is powered by Shopify, certain personal information may also be collected and processed by Shopify to operate our website, process payments, manage orders, and improve the Services. Information you provide through our website may be transferred to and processed by Shopify and its trusted service providers, including providers located outside your country of residence where necessary to deliver our Services.

For complete details on how your personal information is collected, used, stored, and protected, please refer to our Privacy Policy available on our website, together with Shopify's Privacy Policy.

By continuing to use our Services, you consent to the collection, use, and processing of your personal information as described in these policies.

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise provide any ideas, suggestions, comments, reviews, proposals, or other content (collectively, "Feedback") to Super Utensil Ltd, you grant us a perpetual, worldwide, non-exclusive, royalty-free, sublicensable licence to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any lawful purpose, including improving, promoting, and operating our Services.

By submitting Feedback, you confirm that:

  • You own or have the necessary rights to submit the Feedback.
  • You have disclosed any compensation or incentives received in connection with the Feedback, where applicable.
  • Your Feedback complies with these Terms of Service and all applicable laws.

We are under no obligation to:

  • Keep any Feedback confidential.
  • Pay compensation for any Feedback.
  • Respond to or publish any Feedback.

We reserve the right, but are not obligated, to review, edit, refuse, or remove any Feedback that we consider unlawful, offensive, defamatory, abusive, misleading, obscene, infringes intellectual property rights, or otherwise violates these Terms.

You agree that your Feedback will not contain viruses, malware, false information, or content that infringes the rights of any third party. You remain solely responsible for the accuracy and legality of any Feedback you submit.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our website or within our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, transit times, or product availability.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed. We may also update information, modify product details, or cancel orders where incorrect information has been published.

We apologise for any inconvenience such corrections may cause.

SECTION 13 – PROHIBITED USES

You may access and use our Services only for lawful purposes.

You agree not to use our Services to:

  • Violate any applicable laws or regulations.
  • Infringe the intellectual property or legal rights of others.
  • Harass, abuse, threaten, intimidate, or discriminate against any person.
  • Upload or distribute false, misleading, defamatory, or unlawful content.
  • Send spam, unsolicited marketing communications, phishing attempts, or malicious content.
  • Upload viruses, malware, or any code intended to disrupt the operation of our Services.
  • Copy, reproduce, resell, exploit, or commercially use any part of our Services without our written permission.
  • Collect or misuse personal information belonging to other users.
  • Use bots, spiders, automated scripts, scraping tools, artificial intelligence agents, or similar technologies to access, extract, or interact with our Services without our prior written consent.
  • Attempt to bypass or interfere with the security, authentication, or access controls of our website.

If we reasonably believe you have breached these Terms, we reserve the right to suspend, restrict, or permanently terminate your access to our Services without prior notice.

SECTION 14 – AGENTS

14.1 Application

These Agent Terms apply if you use, deploy, authorise, or permit any software, automated system, artificial intelligence agent, or similar technology ("Agent") to access, interact with, or use our Services on your behalf.

14.2 Identification

Any Agent accessing our Services must clearly identify itself at all times and must comply with the requirements set out in this section. We may prohibit or restrict access by any Agent at our sole discretion.

14.3 Access Restrictions

We reserve the right to limit, block, or otherwise control how any Agent accesses or interacts with our Services through technical or operational measures.

14.4 Agent Requirements

All Agents must:

  • Clearly identify themselves in all HTTP/HTTPS requests using an appropriate user-agent identifier.
  • Not disguise themselves as human users or attempt to conceal automated activity.
  • Not bypass CAPTCHAs, authentication systems, or other security measures.
  • Respond truthfully when asked whether an interaction is being performed by an automated system.
  • Comply with any technical restrictions or access requirements imposed by Super Utensil Ltd.

Failure to comply with these requirements may result in immediate blocking or termination of access.

SECTION 15 – TERMINATION

We reserve the right to suspend, restrict, or terminate your access to our Services, or terminate these Terms of Service, at any time and without prior notice if we reasonably believe you have violated these Terms or applicable law.

Termination will not affect any rights or obligations that arose before the termination date. You remain responsible for all outstanding payments or obligations relating to orders placed before termination.

The following provisions shall survive termination where applicable:

  • Intellectual Property
  • Feedback
  • Termination
  • Disclaimer of Warranties
  • Limitation of Liability
  • Indemnification
  • Severability
  • Waiver
  • Entire Agreement
  • Assignment
  • Governing Law
  • Privacy Policy
  • Any other provisions which, by their nature, are intended to survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information, content, products, and Services provided on this website are made available for general information and shopping purposes only. While Super Utensil Ltd makes reasonable efforts to ensure that the information on this website is accurate and up to date, we do not guarantee its accuracy, completeness, reliability, or suitability for any particular purpose.

Your use of our Services and any reliance on the information provided is entirely at your own risk. To the fullest extent permitted by applicable law, Super Utensil Ltd disclaims all liability arising from your reliance on any information available through our Services.

Except where expressly stated by Super Utensil Ltd, all Services and products are provided on an "as is" and "as available" basis without any express or implied warranties, representations, or conditions of any kind, including but not limited to warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that our website or Services will always be uninterrupted, secure, error-free, or free from viruses or other harmful components.

Nothing in these Terms excludes or limits any rights or warranties that cannot legally be excluded under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Super Utensil Ltd, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, and Shopify (including its affiliates) shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

  • Your access to or use of our Services.
  • Any products purchased through our website.
  • Loss of profits, revenue, savings, business opportunities, goodwill, or data.
  • Errors, inaccuracies, omissions, interruptions, or delays in our Services.
  • Any damage resulting from the use of information, content, or products made available through our website.

This limitation applies regardless of whether the claim is based on contract, negligence, tort, strict liability, or any other legal theory, even if Super Utensil Ltd has been advised of the possibility of such damages.

Where applicable law does not permit certain limitations of liability, our liability shall be limited to the maximum extent permitted by law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Super Utensil Ltd, Shopify, and our directors, officers, employees, affiliates, agents, contractors, licensors, service providers, and business partners from and against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from or relating to:

  • Your breach of these Terms of Service.
  • Your violation of any applicable law or regulation.
  • Your infringement of the rights of any third party.
  • Your misuse of our Services or products.

Where applicable, we will notify you of any claim covered by this section. You agree to cooperate with us in the defence or settlement of such claims.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be enforced to the fullest extent permitted by law and shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

The remaining provisions of these Terms shall continue in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure by Super Utensil Ltd to enforce any provision of these Terms of Service shall not be considered a waiver of that provision or of any other rights available to us.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website, constitute the complete agreement between you and Super Utensil Ltd regarding your use of our Services and supersede all previous agreements, communications, or understandings, whether written or oral.

Any ambiguity in the interpretation of these Terms shall not be interpreted against the party responsible for drafting them.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms of Service without our prior written consent.

Super Utensil Ltd may assign, transfer, or delegate its rights and obligations under these Terms of Service without notice or your consent where permitted by applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising from or relating to these Terms of Service or your use of our Services.

SECTION 23 – HEADINGS

The headings used in these Terms of Service are provided for convenience only and shall not affect the interpretation or construction of any provision of these Terms.

SECTION 24 – CHANGES TO THESE TERMS OF SERVICE

The latest version of these Terms of Service will always be available on this page.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting the revised version on our website.

Where required by applicable law, we will notify customers of any material changes. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Terms of Service.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us using the details below:

Super Utensil Ltd
44, The Queens Square, Behind the Post office , Adeyfield  Hemel Hempstead HP2 4EP
United Kingdom

Email: info@superutensil.com
Phone: 07915 618642