Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@superutensil.com. Please note that returns will need to be sent to the following address: 44, The Queens Square, Behind the Post office , Adeyfield Hemel Hempstead HP2 4EP, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@superutensil.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@superutensil.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and unworn
With all original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

To start a return, please contact us at info@superutensil.com.

Return Address:

Super Utensil Ltd
44 The Queens Square,

Behind the Post Office

Adeyfield

Hemal Hempstead

HP2 4EP

If your return request is approved, we'll provide instructions on how and where to send your item. Please note that items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at:

Email: info@superutensil.com
Phone: 07915618642

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

Your item is damaged
Your item is defective
You received the wrong product

We'll assess the issue promptly and work with you to provide an appropriate resolution.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

Perishable goods (such as food, flowers, or plants)
Custom-made or personalized products
Personal care products (such as beauty items)
Hazardous materials
Flammable liquids or gases

If you're unsure whether your item is eligible for return, please contact us before making a return request.

Additionally, we do not accept returns on:

Sale or clearance items
Gift cards

Exchanges

The quickest way to receive a different item is to return the original item following our return process. Once your return has been approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be:

Unused and unworn
In its original condition
In its original packaging
With all tags attached
Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: info@superutensil.com
Phone: 07915618642

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Super Utensil Ltd
44, The Queens Square, Behind the Post office , Adeyfield Hemel Hempstead HP2 4EP
United Kingdom

Email: info@superutensil.com
Phone: 07915618642